Privacy Policy
This privacy policy has an explanation of the data protection process of Care & Treatment, its subsidiaries, and affiliates when you visit or use the websites, mobile version of our websites and digital applications to which this policy is linked. This Privacy Policy is incorporated into and subject to the Website’s Terms of Use.
Table of contents
1.2 The Information we collect from you includes things like
1.3 Information from other sources
2. How we use the information we collect
2.1 We use the information we collect for things like
3. How we share the information we collect
4. Your choice regarding the information we collect
1. Information we collect
1.1 Information you give us:
We receive and may store any information you enter on our website. For example, we collect information from you when you inquire, call us with a question, write a review, or use any of our services.
1.2 The information we collect from you includes things like:
Your name, your mailing address, your e-mail address, your phone number, location information, IP.
1.3 Information from other sources:
We may also receive information about you from other sources, including third parties that help us update, expand and analyze our records and identify new clients.
1.4 Automatic information:
Like many other websites, we also collect information through cookies and other automated means. Cookies are commonly used by websites to save data on your computer. The information we collect from cookies may include your IP address, browser, and device characteristics, referring URLs, and a record of your interactions with our websites. This cookie may facilitate the tailoring of advertisements and offers to you, sometimes in connection with interest-based advertising. To help us understand and enhance our interactions with visitors to our websites, we may permit web analytics providers to collect information on our websites using automated tools like cookies. We also may share personal information with those providers. We may have similar arrangements with interest-based advertisers. Interest-based advertising is covered in more detail below.
1.5 Location information:
Our website may collect certain information such as the type of device you’re using or your specific location to help us to serve you better service. Public blog, reviews, forums: Our website offers publicly accessible blogs, reviews or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.
2. How we use the information we collect? ?
2.1 We use the information we collect for things like:
Marketing and advertising products and services, Conducting research and analysis, Establishing and managing your accounts with us communicating things like special events, sweepstakes, promotions and surveys Identifying you on our websites and tailoring advertisements and offers to you based on your interactions online. Facilitating interactions with CareandTreatment.com and others, such as enabling you to e-mail a link to a friend operating, evaluating and improving our business.
2.2 Data retention:
We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.
3. How we share the information we collect?
3.1 Sharing information:
Care and Treatment does not sell, rent or trade your personal information to third parties. Sometimes we may be required to share personal information in response to a regulation, court order or subpoena. We may also share information when we believe it’s necessary to comply with the law. We may also share information to respond to a government request or when we believe disclosure is necessary or appropriate to protect the rights, property or safety of CareandTreatment.com, our customers, or others; to prevent harm or loss; or in connection with an investigation of suspected or actual unlawful activity. We may also share personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.
4. Your choices regarding the information we collect
4.1 You may choose to:
– Stop receiving marketing or promotional e-mails, direct mail, phone, and mobile marketing communications Stop receiving marketing or promotional e-mails, direct mail, phone, and mobile marketing communications
– Update and correct your personal information
– Cancel your account or request that we no longer use your information to provide you services
– Request removal of your personal information from our blog or community forum
– To do any of these, let us know by one of these methods:
– Follow the directions in a marketing e-mail or direct mail or mobile communication that you receive from us or refer section HAVE QUESTIONS? Of this privacy policy.
4.2 Disputes & Law:
If you choose to access the websites or subscribe or use any of our services any dispute over privacy is subject to our Terms of Use, including limitations on damages, resolution of disputes by binding arbitration and application of the laws of India, and the State of Gujarat. This Privacy Policy does not create rights enforceable by third parties.
5. If you do not provide us your personal information
If you do not want to provide us your personal information, we may not provide you our services or we may not able to interact with you.
6. Links to other websites
Our websites link to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on the site you’re visiting.
7. Privacy policy updates
We may need to update our privacy policy as Care and Treatment and our clients grow and evolve. We reserve the right to change or update this policy at any time by placing a prominent notice on our site. Such changes shall be effective immediately upon posting to this site. We take your privacy seriously, and we want you to know how we collect, use, share and protect your information.
8. Have questions?
If you have any questions about our privacy policy, we’ll do our best to answer them. Please contact us by filling this form. In addition, send an e-mail with your request and current contact information to info@careandtreatment.com.
At Care & Treatment, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you communicate with us via WhatsApp, WhatsApp Business / API / other messaging services, and how you can exercise your data rights.
WhatsApp Business & Messaging Data
1.1 Care and treatment application integrates with the WhatsApp Business API (a Meta platform product) to send, receive, and manage messages on behalf of our business. This includes the following data:
Message content (text, media) exchanged between your business and your customers.
Metadata (timestamps, sender/recipient identifiers) associated with those messages.
Contact information for the users you message (phone number, profile name) as provided by WhatsApp.
1.2 We use this WhatsApp data to:
Facilitate communication between your business and your customers.
Store message history for enabling service and customer support.
Allow you to manage and view message logs, analytics, or any automated messaging workflows.
We do not share WhatsApp message content with third parties unless required by law or essential service providers under confidentiality obligations. All WhatsApp data is stored securely, encrypted if applicable, and retained only for as long as necessary. You have the right to request deletion or access to this data.
What information we collect
When you communicate with us via WhatsApp, we may collect:
2.1 Contact information: your phone number, name (if you provide it)
2.2 Message content: Messages, photos, videos or media files you send to us via WhatsApp
2.3 Usage / metadata: Timestamps for when messages are sent/received, message status (delivered/read), device type or basic device identifier (if relevant), and any information you include in messages or profiles
2.4 Optional data: If you voluntarily share additional personal data (address, health details, etc.) or attachments (documents, images)
WhatsApp / Messaging & Business Communication
If we use WhatsApp or WhatsApp Business API for communication:
We will obtain your opt‑in permission before sending any messages via WhatsApp. (You must explicitly agree to receive messages on WhatsApp from us.)
We will clearly state our business identity / name when asking for opt‑in.
Messages will be limited to those you have consented to (e.g. updates, or support)
You can opt out of receiving WhatsApp messages from us at any time
How we use your information
We use your information for:
3.1 Responding to your inquiries, support requests, or consultations
3.2 Sending you appointment reminders, health or treatment updates (if you have consented)
3.3 Providing information about services, treatments, promotions or newsletters (only with your consent)
3.4 Improving our services, customer experience, and internal operations
3.5 Meeting legal, regulatory or compliance obligations
Lawful basis & Consent
We will ask for your opt‑in before sending you messages via WhatsApp that are non‑transactional (e.g. marketing or promotional messages).
For transactional messages (e.g. appointment confirmations, schedule changes), we may rely on performance of the contract or legitimate interests (as per local law).
You may withdraw your consent or opt‑out at any time; see section “Your Rights” below.
Data Retention
We retain your personal data only for as long as needed for the purposes set out above, and in accordance with applicable law. For example:
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Messages & chat history: retained for [6-12 months] after last interaction unless longer retention is needed for legal or medical record‑keeping purposes.
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Contact details: retained while you are our customer or if needed to comply with legal obligations.
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Backup / archive data: kept securely and deleted or anonymized when no longer needed.
Sharing & Disclosure
We retain your personal data only for as long as needed for the purposes set out above, and in accordance with applicable law. For example:
WhatsApp / Meta as needed for delivering messages and providing the messaging platform services, under WhatsApp’s terms and data processing policies.
Legal or regulatory authorities if required by law, or to protect rights, safety, security or property.
We do not sell or rent your personal information to third parties for their marketing use.
Your Rights
You have certain rights under applicable law, including:
The right to access your personal data
The right to correct or update your data
The right to delete / erase your data (subject to legal obligations)
The right to object to certain processing (e.g. marketing)
The right to withdraw consent at any time for non‑essential processing
To exercise these rights, contact us at: info@careandtreatment.com
Changes to This Privacy Policy
We will notify you of changes by posting the updated Privacy Policy on our website/app, and indicating the date of update
If changes are significant, we may send you more prominent notice (e.g. email) and obtain your consent again if required